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About Us

Since October 28th, 2020, Ingenico has joined Worldline group.

Worldline is the largest European player in payment services and the fourth largest player worldwide. Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain and offers best-in-class payment services ranging from POS, online payments, omnichannel solutions to issuing & acquiring and digital banking to nearly one million merchants and 1,200 banks and financial institutions. With 20,000 employees and powered by the dedication of some of the brightest talents in the payments industry, Worldline is shaping new ways of paying, living and doing business.

Learn more about Worldline.

Company profile

Ingenico has been active in the UK since 1999 and on 28th October 2020 became part of Worldline. We provide a fully end-to-end solution, from Distribution and Estate Management to Warranty and Service and full Contact Centre Support.

Since the acquisition by Worldline in 2020, Ingenico, a Worldline brand, has reinforced its leading position in the digital transformation of business by converging the world of payments with value-added services delivered through the POS terminal. This strategy has expanded the range of opportunities for electronic payment systems, allowing consumers to benefit from a fast, simple, and secure purchasing experience.

The Ingenico offer enables merchants to manage transactions through all payment methods (cards, loyalty, wallets, and alternative payment methods) in any type of retail environment, large or small. Our wide range of payment terminal solutions can be installed in shops, integrated into cash systems, provide mobile solutions for hospitality, and cater for unattended requirements including kiosks, vending and ticket machines.

The recent launch of the AXIUM platform unlocks the full potential of the open and versatile Android POS, providing secure access to a suite of payment and business services. This innovative approach enriches customer interaction, going beyond simple payment and offering a complete shopping experience that includes loyalty, electronic invoicing, the payment of services and integration with eCommerce

In addition to the supply of terminals, Ingenico provides consultancy and Professional Services on payment systems and solutions, guiding its customers through the planning and delivery of new innovations. This offer is completed with a range of services that cover the entire life cycle of the terminal, from installation, software update, repair, and maintenance through to disposal.

Our Customisation and Development facility forms a major part of Ingenico’s operations in northern Europe. We are responsible for the purchase, customisation and distribution of products and services. Last year alone, we customised over half a million terminals for our customers.

The Customer Contact Centre is central to our relationship with our customers, acting as the first point of contact and managing their support journey. We handle almost a million interactions with our customers during the year via inbound and outbound telephone calls. Most of these are dealt with by the Helpdesk talking to merchants who need some assistance with their Ingenico product or service.

And finally, our Warranty and Service Centre repairs and refurbishes terminals in northern Europe as well as devices returned from France and Iberia. The facility consists of a repair shop floor, warehouse, secure room, and support offices and handles more than four hundred thousand terminals a year.

If you would like to learn more about Ingenico, please contact us.