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Information Technology

The IT Department maintains and provides support for the entire technical infrastructure at Ingenico which underpins the delivery of electronic services to both internal and external customers. We provide support and assistance for all users who have technical issues with software or hardware– at some point, every member of staff will come into contact with IT. We also collaborate on larger projects with our colleagues in a variety of other countries, including France, Belgium, Germany and the USA.

Roles within the IT function

  • IT Operations Manager
  • Systems Administrator

These roles look after the UK servers and storage supporting all customer applications and internal office systems. There are responsible for core IT services including;backup, antivirus, security patching, file share services, IT Infrastructure development and improvement projects. The team also provide out of hours support.

  • IT Support Lead
  • IT Support Technician

The IT Support team manage the IT Helpdesk, supporting staff IT requirements such as PC, laptop, software, telephone (incl. mobile), printing etc. They provide answer to questions, queries and technical issues on a range of IT related topics.

  • Senior Network Engineer
  • Network Engineer

Our network engineers look after UK Network and IT Security systems supporting all customer applications as well as internal systems, inter-site connectivity and security. They are responsible for ensuring local network availability and performance monitoring and support IT network development and improvement projects. The team also provide out of hours support.

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