- Ingenico ePayments / Ogone platform
- Ingenico ePayments / GlobalCollect platform
INGENICO GROUP STRUCTURE AND SUPPLY CHAIN OVERVIEW
Ingenico Group SA, a French publicly listed company, is the parent of the Ingenico group of companies (“Ingenico Group”) including the main trading entity in the UK, Ingenico (UK) Limited (“Ingenico UK”). Ingenico Group is the global leader in seamless payment services, providing secure payment solutions across all sales channels. The Group is organised across two customer-centric business units – the Retail Business Unit and the Banks and Acquirers Business Unit. Ingenico Group employs over 8,000 people located in 46 countries. It has commercial operations in 170 countries, with sales revenues in 2018 of €2.6m.
As a global organisation, acting with integrity in all of our business activities is of paramount importance. We strive to maintain the highest ethical standards in all engagements with our various stakeholders. In particular we are committed to working only with suppliers and service providers who conduct business in a socially responsible manner. The most significant supply chain operations relate to the manufacturing of payment terminals, which is fully outsourced. This process is managed centrally by Ingenico Group and the payment terminals are then distributed to regional entities including Ingenico UK.
The assembly of the payment terminals is carried out by approved subcontractors who have been thoroughly evaluated and are regularly audited. Upstream from this assembly chain, Ingenico Group works with a community of suppliers to produce its various components. These product manufacturing and assembly activities are predominantly carried out in Hong Kong, China, Taiwan, Vietnam, Thailand, Malaysia and Brazil.
POLICIES AND PROCEDURES
Ingenico Group’s adherence to ethical working practices is demonstrated by its participation in the UN Global Compact1. Each year, as a signatory to the Global Compact Ingenico Group reports on the progress it has made in respecting and promoting the Global Compact’s universal principles, including in relation to human rights and international labour standards. In 2018, the Group published its report at GC Advanced level, which corresponds to a higher standard of social responsibility2.
Our commitment to ensuring that there is no Modern Slavery in our supply chains or in any part of our business is also enshrined in our Code of Ethics and Business Conduct, which is made available to all employees and states:
“Ingenico will not tolerate the use of forced or compulsory labour within its Group or by any of its service providers or suppliers, i.e. workers employed by coercion, force or blackmail.”
Ingenico Group is working on a revised Code of Ethics and Business Conduct in 2019, particularly in connection with the UK Modern Slavery Act and other recent regulations.
The Code of Ethics and Business Conduct is accessible in multiple languages to ensure that the Group’s ethical culture is fully understood and adopted by all parts of the business. The global Human Resources network also ensures that ethical working standards are consistently applied across the business. This is supported by the Internal Control Manual and internal auditors verify compliance and ensure there are no abnormal situations, such as employees not receiving minimum wages or more people working on sites than there should be. Additionally, Ingenico Group operates a whistle-blowing mechanism, which can be used by any employee or external stakeholder to report any breach or potential breach of the Code of Ethics and Business Conduct.
Our rigorous approach to maintaining ethical business practices is further underlined by the existence of a dedicated Corporate Social Responsibility (CSR) function, who are responsible for managing the Group’s CSR activities. The CSR policy includes specific commitments regarding labour rights and social justice standards.
In 2018 we also developed a new Responsible Purchasing Policy (formally released in early 2019), to promote high labour and human rights standards through our supply chain including the prohibition of Modern Slavery:
“We are committed to ensuring a socially responsible management of our supply chain. And this is why we require that our suppliers respect at least the following principles: […] prohibition on child and involuntary labour and human trafficking, […] respect of a decent working time, and minimum legal wages and benefits.”
In partnership with EcoVadis, a consultancy specialising in CSR in supply chains, Ingenico Group conducted a risk mapping exercise covering all its supplier categories in 2018. Various criteria were considered, including country risk, purchasing category or supplier dependency.
This mapping exercise covered social, environmental and ethical risks and had several objectives, including having a better knowledge of the supply chain and being able to prioritise the actions to be implemented according to the nature of our main risks and the supplier categories’ risk levels.
This first analysis confirmed that our biggest exposure to Modern Slavery risks is in our terminal supply chains and that the actions must therefore be primarily deployed with production suppliers.
SUPPLIER DUE DILIGENCE, CONTRACTUAL CONTROLS AND AUDITS
Based on the risk mapping carried out, Ingenico Group have implemented a range of due diligence measures to assess and manage any risks of Modern Slavery within our supply chains:
“Employment should be freely chosen. Under no circumstances will the supplier make use of forced or bonded labour […] to design, manufacture or assemble components.”
Although we consider that the main Modern Slavery risks relate to component manufacturing activities, we are aware of the need to remain vigilant in all supply chain operations. Procurement not related to the core manufacturing products (e.g. logistics, courier services, waste management etc.) is controlled at a local business level. Prior to use of any significant new suppliers by Ingenico UK a due diligence questionnaire, including an ethics section and a question on employment of child or forced labour, must be satisfactorily completed. In 2018 Ingenico UK launched remote audits to better monitor supplier compliance. This will be supplemented by Modern Slavery due diligence.
TRAINING AND AWARENESS
To ensure a high level of understanding of the risks of Modern Slavery in our business, we provide training to our staff, including a comprehensive training course on our Code of Ethics and Business Conduct that is accessible online via the Ingenico University platform. This training includes a section on forced labour, coercive practices, unpaid work and wages below legal standards and emphasises that these practices would not be tolerated. It also provides details on how to confidentially report any non-compliance and clarifies that those reporting issues would be fully protected.
This training is mandatory for any new employees joining Ingenico UK.
Our commitment to preventing slavery and human trafficking is demonstrated by ensuring the continuous review and improvement of our systems and processes.
Further steps to be implemented will include:
We will report on progress made in future statements.
This statement is made on behalf of Ingenico Group SA and its relevant subsidiaries, including Ingenico (UK) Limited, pursuant to section 54(1) of the Modern Slavery Act 2015 and has been approved by the Executive Committee of Ingenico Group SA. This statement constitutes our Group's slavery and human trafficking statement for the financial year ending 31 December 2018.
INGENICO GROUP – CEO