- Ingenico ePayments / Ogone platform
- Ingenico ePayments / GlobalCollect platform
The role of terminal estate management has transformed from its original genesis to offer much wider and richer functionality. In this article, Simon Fairbairn examines the standout areas of improvement; those that improve the health of the terminal, those that enable better security, and those that enable the provision of greater value.
Usually, when you launch a new solution, there is a specific need or problem in mind that is being addressed. However, these initial developments can bear limited reality or cognizance to what the future may hold. Like the statue of David, back when it was merely a sizeable lump of marble, each bit gradually removed revealing its true purpose and the form it would serve.
In payments, the same can be said about estate management tools and the role they play in helping estate owners manage their estate. Simple when the purpose is in the premise. At the outset, there was a tool to facilitate the remote configurations of payment terminals and the updating of their software. But over time this purpose has morphed, exposing a bigger role with even greater value.
Back in the day it was simple, terminals were new, not great in number and were handled manually. As their quantity grew, the effort of managing such complex devices, particularly given the crucial role they play in the payment process, all got a bit more complicated.
Thus the ‘estate management solution’ was born, and for Ingenico, a Worldline brand, TEM (The Estate Manager) was conceived, neatly solving the demand for a remote management solution.
The opportunity of modern-day estate management
Roll forward a few years and this solution has transformed beyond its original genesis to offer wider and richer functionality than was ever considered at the outset. So much so that whilst its initial positioning as a software update tool is still relevant, it’s probably no longer the main event.
Imagine an estate of 100,000 terminals all operating independently, serving as a point of trust in the payment equation. The principles of management are simple; keep me up-to-date and keep me compliant. However, if you zoom in to the individual merchant or terminal, a different set of needs start to emerge.
With the advent of Android, payment terminals provide more interesting real estate and the opportunity to do more stuff. As a merchant, if I can bring more value, increase my revenue, make my life easier - then I’m in, show me where to sign.
This may be as simple as activating alternative payment methods to let you use Alipay or China Union Pay as a new payment means. Or on the flipside, keeping the terminal working especially when it is needed most. Downtime of a payment terminal can be an effective killer of trade, particularly in the past 18 months where much of the world has pivoted to use contactless as their primary and often sole means of payment.
So, what’s new and why are these developments such a big deal?
Three areas of improvement standout, those that improve the health of the terminal, those that enable better security and lastly those that enable the provision of greater value:
The nature of restless curiosity invariably leads to investment in the development of new and uncharted territories. Estate management and the TEM solution offered by Ingenico is one such development journey.
As a solution it has come a long way from its humble beginnings and over time it’s gathered pace. With the benefit of customer feedback, and an imaginative and talented development team, it’s expanded its horizons to offer richer and better capability.
So, sometimes from little acorns, great oak trees do grow.
As the Professional Services lead for EMEA, Simon Fairbairn's role is simply to help our customers look to the future, craft strategies to develop their business and apply technologies and services to reinvent and re-imagine how they make good on their payment vision. Simon has 26 years of experience in technology, consulting and finance environments, where he’s worked to secure sustainable growth, cost reduction and profit improvement with a focus on delivering results through effective leadership and the adoption of innovative technologies.
Simon is passionate about helping our customers navigate the complexity of the payments landscape and drawing on the full breadth of Ingenico to help them solve their problems, realise their opportunities and create value wherever we can touch their business.