iCT 220

Communication Issues 

If the terminal is showing Connection Failed when processing a payment or End of Day Banking please follow the steps below:

1.  Power the terminal off by switching the terminal off at the power socket in the wall.
2. Whilst the terminal is powered off, check the power socket and Ethernet socket connections are secure in the terminal and also in the wall socket and internet router.
   
3. When powered back on please ensure the handset displays signal and there is an 8 digit number under Bluetooth. As the terminal is connecting via the internet ensure ETH is showing under the communication status icon.
   
   If the terminal is missing any of these symbols from the screen or not showing correctly please contact the helpdesk.
    
4. If all the correct symbols now show on the screen and the cables have been checked please retry the transaction/process again, if this fails to connect please contact the helpdesk.

Installing a ICT 220 (IP)

1. Connect the ETH cable to the ETH port on the magic box and into the network or router port.
   
2. Connect the Power Cable to the power port on the Magic Box and then into the wall socket.
3. Terminal will now power up.
4.  Terminal will now show Plug in ETH cable and press enter.
5. Key in Merchant Number and press enter.
6. If your terminal fails to install, please call the Helpdesk.

Terminal Not Powering on

If the terminal doesn’t power on please follow the steps below:

1. Make sure the terminal is plugged in and ensure the power is switched on.
2. Ensure the PSU cable is plugged in firmly to the magic box, disconnect and reconnect in case of lose connections. 
3. If the terminal remains switched off check the PSU cable from the magic box to the socket on the wall for any obvious damage.
4. Check the Power plug to make sure it is not very hot to the touch, if it is disconnect immediately from the main power socket and contact the helpdesk.
5. Check the curly wire on the back of the terminal for any damage.
6. Check the power socket by plugging in another piece of equipment and ensure this is working.
7. If you have another terminal or a spare PSU on site, try another power supply.
8. When the terminal powers on, listen for a beep. If there is a beep from the terminal the PSU is working correctly.
9. If the terminal is still failing to power on, please contact the helpdesk for further advice.

Terminal Not Printing

If the terminal is not printing or has poor quality print please follow the steps below:

1. Open up the printer lid and check that the black roller bar is complete with the black cog on the right hand side and the black stopper on the left hand side. Ensure the teeth on the black cog are not worn as shown below.
   
   If the roller bar is not present or has been broken off this will cause the terminal not to print. Please contact the helpdesk to arrange a replacement.
    
2. Reload the paper roll - The paper should come from underneath the roll with the shiny side facing you as it is fed through the printer lid.
3. Clean the printer head using an alcohol wipe or a dry cloth with spirit.
4. Power the terminal off/on – press the yellow and dot key together
5. If the terminal still fails to print, try an alternative roll
6. If the terminal is still failing to print, contact the helpdesk for further advice.

Communication Issues 

If the terminal is showing Connection Failed when processing a payment or End of Day Banking please follow the steps below:

1.  Power the terminal off by switching the terminal off at the power socket in the wall.
2. Whilst the terminal is powered off, check the power socket and Telephone socket connections are secure in the terminal and also in the wall sockets.
   
3. If all the cables have been checked and are connected correctly please retry the transaction/process again, if this fails to connect please contact the helpdesk. 

Installing a iCT 220 (PSTN)

1. Connect the phone cable to the IN port on the magic box and then into the Analogue Phone socket on the wall.
   
2. Connect the Power Cable to the power port on the Magic Box and then into the wall socket.

3.  Terminal will now power up.

4. Terminal will now show Plug in phone line and press enter.

5. Dial Prefix required – Yes/No.

6. Call Waiting – Yes/No.

7. Key in Merchant Number and press enter.

8. If your terminal fails to install, please call the Helpdesk.

Terminal Not Powering on

If the terminal doesn’t power on please follow the steps below:

1. Make sure the terminal is plugged in and ensure the power is switched on.
2. Ensure the PSU cable is plugged in firmly to the magic box, disconnect and reconnect in case of lose connections.
   
   ;
3. If the terminal remains switched off check the PSU cable from the magic box to the socket on the wall for any obvious damage.
4. Check the Power plug to make sure it is not very hot to the touch, if it is disconnect immediately from the main power socket and contact the helpdesk.
5. Check the curly wire on the back of the terminal for any damage.
6. Check the power socket by plugging in another piece of equipment and ensure this is working.
7. If you have another terminal or a spare PSU on site, try another power supply.
8. When the terminal powers on, listen for a beep. If there is a beep from the terminal the PSU is working correctly.
9. If the terminal is still failing to power on, please contact the helpdesk for further advice.

Terminal Not Printing

If the terminal is not printing or has poor quality print please follow the steps below:

1. Open up the printer lid and check that the black roller bar is complete with the white cog on the right hand side and the black stopper on the left hand side. Ensure the teeth on the white cog are not worn as shown below.
   
   If the roller bar is not present or has been broken off this will cause the terminal not to print. Please contact the helpdesk to arrange a replacement.
2. Reload the paper roll - The paper should come from underneath the roll with the shiny side facing you as it is fed through the printer lid.
3. Clean the printer head using an alcohol wipe or a dry cloth with spirit.
4. Power the terminal off/on – press the yellow and dot key together
5.  If the terminal still fails to print, try an alternative roll
6. If the terminal is still failing to print, contact the helpdesk for further advice.